Last Updated: 2026-08-04

Welcome to Havrenn & Co. These terms of service govern access to and use of this website, products, and services. By using our website or purchasing goods, you agree to be bound by these terms. 

Throughout this policy, the words “we”, “us”, and “our” refer to Havrenn & Co. The words “you” and “your” refer to any customer or visitor.

Please read these terms carefully before you use our website or place an order. Please refrain from using our site and services if you do not agree with these terms.

Eligibility

By using our website or placing an order, you confirm that:

• You are legally capable of entering into a binding contract under applicable UK law. 

• All the information provided by you is accurate and complete.

• You are purchasing products for lawful purposes. 

• You are 18 years or older.

Customers under the age of 18 should only use our website with the involvement or permission of a parent or legal guardian. 

Use of Our Website

You agree to use our website only for lawful purposes. 

You agree not to:

•  Violate applicable laws or regulations 

• Try to gain unauthorised access to our systems 

• Interfere with our website’s security, functionality, or availability. 

• Copy, modify,m distribute, reproduce, or commercially exploit our content without written consent. 

• Transmit harmful software, viruses, or malicious code. 

We reserve the right to restrict or terminate access to any user who violates these terms.

Product Information

We take practical measures to make sure that product descriptions, images, pricing, and availability information displayed on our website are accurate and complete. 

However, know that:

• Product colour may vary, depending on your device screen and display settings. 

• Natural leather products may contain unique markings, grain patterns, or variations that are not considered a fault. 

• Product availability may change without any prior notice. 

We reserve the right to update product information, correct errors, or discontinue any product at any time. 

Orders and Contract Formation

• Any order you place on our website means that you are making an offer to purchase the selected products. 

• We will send an order confirmation that we have received your request. This confirmation still doesn't mean your order has been accepted. 

• A legally binding contract between you and Havrenn & Co. is only formed when we dispatch your order and send a shipping confirmation. 

We reserve the right to refuse or cancel an order where:

• A product is unavailable.

• There is an error in product pricing or information.

• We suspect fraudulent or unauthorised activity.

• The order violates these terms or other policies available on our site.

If we cancel any order after the payment has been received, the full amount will be refunded. 

Pricing and Payment

• All pieces displayed on our UK website are shown in British Pounds Sterling (GDP) unless we state otherwise. 

• Prices include applicable taxes where required by UK law.

• We can change the prices at any time, and any price changes will not affect orders that have already been placed. 

• Payments must be processed through approved payment methods available at checkout only. 

• By submitting payment information, you agree that you are authorised to use the selected payment method. 

Delivery

We strive to process and deliver your order within the estimated timeframe shown during checkout, but the delivery times may vary, depending on: 

Delivery times may vary depending on:

• Product availability.

• Shipping location.

• Courier delays.

• Customs or import procedures for international orders.

Estimated delivery times are not guaranteed and can be affected by circumstances outside our reasonable control. 

Once your order has been delivered to the shipping address you provided at checkout, it becomes your responsibility.

Note that we are not responsible for delays caused by incorrect addresses provided by customers. You (the customer) are responsible for providing accurate delivery information. 

Returns, Cancellations and Refunds

Customer satisfaction is our priority. Returns and refunds are handled in accordance with applicable UK consumer protection laws.

Your Cancellation Rights

Under the Consumer Contracts Regulations 2013, UK customers generally have the right to cancel online purchases within 14 days of receiving their order without providing a reason.

If you cancel your order within this period:

• You must inform us clearly about your decision to cancel. 

• You must return the product within the required timeframe. 

• You must ensure that the item is unused, unworn, and free from odors. 

When we receive the product back, we inspect it thoroughly for approval. Approved refunds will be processed to the original payment method used during order placement. 

Exceptions

Cancellation rights may not apply where permitted by law, including products that:

• Have been even slightly personalised according to customer’s requirements. 

• Have been altered by custom after delivery.

• Are returned in a condition that prevents resale of the item. 

Note that these exceptions do not affect your statutory rights regarding faulty or incorrectly supplied products.

Faulty, Damaged or Incorrect Products

Your legal rights under the Consumer Rights Act 2015 remain unaffected. 

Please contact us as soon as possible if the product you received is faulty, damaged, or not as described on the website.

Attach a photo or video proof of the issue, so we can provide an appropriate remedy required by law, which may include repair, replacement, or refund.

Exchanges

Exchanges depend on product availability or our current returns policy. 

Any exchange request must meet the requirements stated in our returns & exchange policy. 

Any exchange request must meet the requirements stated in our return guidelines.

Promotions and Discount Codes

From time to time, Havrenn & Co. may offer promotional discounts, campaigns, or discount codes.

Unless otherwise stated:

• Promotions cannot be combined with other offers.

• Discount codes must be used before their expiry date.

• We reserve the right to withdraw or modify promotions.

• Promotional offers cannot be exchanged for cash.

We may cancel orders where promotional codes are obtained or used through fraudulent means.

Reviews and Customer Content

If you submit reviews, photographs, comments, or any other content to Havrenn & Co., website or social media platforms, you permit us to use that content for marketing and promotional purposes. 

You confirm that:

• The content belongs to you.

• The content does not violate the rights of others.

• The information provided is truthful and accurate.

We reserve the right to remove content that violates these terms or applicable laws.

Intellectual Property Rights

All content on the Havrenn & Co. website, including:

• Product photographs.

• Designs.

• Logos.

• Brand materials.

• Text and graphics.

is owned by or licensed to Havrenn & Co. and protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use our intellectual property without prior written permission.

Third-Party Links

Our website contains links to third parties' websites or services. 

We are not responsible for the content, availability, security, or practices of third-party sites. 

Privacy and Personal Data

Your privacy is our priority, and we collect and use your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please refer to our privacy policy for more information.

Limitation of Liability

• To the fullest extent permitted by law, Havrenn & Co. shall not be responsible for:

• Losses caused by events outside our control 

• Losses resulting from misusing our products in any way. 

• Interactive or consequential losses where exclusion is permitted by law. 

Events Outside Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters.

• Government actions.

• Shipping disruptions.

• Strikes.

• Internet or system failures.

• Other unforeseen events.

We can and will take reasonable steps to minimise disruption if such events occur.

Changes to These Terms

• We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices.

• The updated version will be published on this page with the revised date.

• Your continued use of our website after changes are published means you accept the updated terms.

Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer living in the United Kingdom, you may also benefit from mandatory protections provided by the laws of your country of residence.

Any disputes relating to these terms will be subject to the jurisdiction of the courts of England and Wales, unless otherwise required by applicable law.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: support@havrenn.com
Phone: +1 346-654-2200