At Havrenn & Co., we want you to be 100% satisfied with your order. If you are not satisfied with your order, this Return & Exchange Policy explains the conditions, process, and requirements for returning or exchanging your item.

This policy applies to orders placed through the Havrenn & Co. website.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

Be unused and unworn.
Be in its original condition.
Have all original tags attached.
Include original packaging where applicable.
Not show any signs of wear, damage, alteration, or washing.

Items sent back without meeting these requirements may not be accepted. Certain items afre not eligible for return, which applies.

2. UK Cancellation Rights

You have the right to cancel an order within 14 days after receiving the goods under UK consumer law without needing to explain a reason.

If you choose to cancel your order under this right:

You must notify us within 14 days of receiving your order.
You must return the item within 14 days after notifying us.
The item must be returned in accordance with the return conditions outlined in this policy.

Your statutory rights remain unaffected.

3. How to Request a Return

To request a return, please contact our customer support team with:

Order number.
Customer name.
Email address used for the order.
Reason for return.
Photos of the item if requested.

Once your return request is approved, we will help you with information on how i tell you cated.

4. Return Shipping

Customers are responsible for return shipping costs unless:

The item received is incorrect.
The product arrives damaged.
The item has a manufacturing defect.

Use a trusted, tracking shipping service when returning an item, as Havrenn & Co. will not be responsible for items lost during transit.

Expedited charges may not be refundable unless required under applicable consumer protection laws.

5. Refunds

Once we receive and check the iteem, we will process your refund.
Approved refunds will be issued to the original payment method used during checkout.
Additional shipping costs, like r expedited delivery charges, may not be refundable.
Please allow time for your payment provider to process the refund after it has been approved.

6. Exchanges

If you need a different size, colour, or product, you may request an exchange.

Exchange requests are subject to:

Product availability.
Return approval.
The item meeting return conditions.

If the requested replacement item is unavailable, we may offer an alternative solution or refund.

7. Incorrect, Damaged, or Faulty Items

If you receive:

The wrong product.
A damaged item.
A defective product.

Please contact us as soon as possible after delivery.

Please provide:

Order number.
Description of the issue.
Photos showing the problem.

We will review the issue and provide a suitable solution for you. Your statutory rights regarding faulty, damaged, or incorrectly supplied goods remain unaffected.

8. Items Not Eligible for Return

Returns may not be accepted for items that:

Have been worn, washed, altered, or damaged after delivery.
Are missing original tags or packaging.
Show signs of use beyond reasonable inspection.
Are returned outside the applicable return period.

9. International Returns

Customers outside the UK may request returns according to the conditions of this policy. If you are returning items from outside the UK may be responsible for:

Return shipping costs.
Customs charges.
Import-related fees.

Please contact our support team before sending any international return.

10. Return Inspection

All returned items are thoroughly inspected upon arrival.
If an item does not meet the return requirements, we may be unable to approve the refund or exchange.
We will notify you if there are any issues with your return request.

11. Contact Us

If you have any concerns or questions about returns or exchanges, please contact our support team.

Email: support@havrenn.com