At Havrenn & Co., we want you to be 100% satisfied with your order. If you are not satisfied with your order, this Return & Exchange Policy explains the conditions, process, and requirements for returning or exchanging your item.

This policy applies to orders placed through the Havrenn & Co. website.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

Be unused and unworn.
Be in its original condition.
Have all original tags attached.
Include original packaging where applicable.
Not show any signs of wear, damage, alteration, or washing.

Items sent back without meeting these requirements may not be accepted. Certain items afre not eligible for return, which applies.

2. UK Cancellation Rights

This section explains how and when you can cancel the order, as we understand that plans can change, or sometimes you may need to cancel orders.

All orders, standard or expedite can be cancelled within 1 day of placement. After 24 hours,your order cannot be cancelled.
If your order has been shipped already or reached customs, it cannot be cancelled.
In any case where we can cancel your order after 24 hours for valid reasons provided by you, then a 25% charge will be deducted from the total refund to cover the material sourcing and preparation that’s already completed.
If the cancellation is accepted, the refund will be issued to the original payment method that you used to place an order.
To cancel your order, you can contact our team via email or phone.

3. How to Request a Return

To request a return, please contact our customer support team with:

Order number.
Customer name.
Email address used for the order.
Reason for return.
Photos of the item if requested.

Once your return request is approved, we will help you with information on how i tell you cated.

4. Return Shipping

Customers are responsible for return shipping costs unless:

The item received is incorrect.
The product arrives damaged.
The item has a manufacturing defect.

Use a trusted, tracking shipping service when returning an item, as Havrenn & Co. will not be responsible for items lost during transit.

Expedited charges may not be refundable unless required under applicable consumer protection laws.

5. Refunds

Once we receive and check the iteem, we will process your refund.
Approved refunds will be issued to the original payment method used during checkout.
Additional shipping costs, like r expedited delivery charges, may not be refundable.
Please allow time for your payment provider to process the refund after it has been approved.

6. Exchanges

If you need a different size, colour, or product, you may request an exchange.

Exchange requests are subject to:

Product availability.
Return approval.
The item meeting return conditions.

If the requested replacement item is unavailable, we may offer an alternative solution or refund.

7. Incorrect, Damaged, or Faulty Items

If you receive:

The wrong product.
A damaged item.
A defective product.

Please contact us as soon as possible after delivery.

Please provide:

Order number.
Description of the issue.
Photos showing the problem.

We will review the issue and provide a suitable solution for you. Your statutory rights regarding faulty, damaged, or incorrectly supplied goods remain unaffected.

8. Items Not Eligible for Return

Returns may not be accepted for items that:

Have been worn, washed, altered, or damaged after delivery.
Are missing original tags or packaging.
Show signs of use beyond reasonable inspection.
Are returned outside the applicable return period.

9. International Returns

Customers outside the UK may request returns according to the conditions of this policy. If you are returning items from outside the UK may be responsible for:

Return shipping costs.
Customs charges.
Import-related fees.

Please contact our support team before sending any international return.

10. Return Inspection

All returned items are thoroughly inspected upon arrival.
If an item does not meet the return requirements, we may be unable to approve the refund or exchange.
We will notify you if there are any issues with your return request.

11. Contact Us

If you have any concerns or questions about returns or exchanges, please contact our support team.

Email: support@havrenn.com