Shipping & Delivery

At Havrenn & Co., we are dedicated to delivering your order securely and as efficiently as possible. This shipping & delivery policy clearly explains our shipping process, delivery timelines, and your responsibilities for orders placed through our website. 

General Shipping Timeline

Most orders are delivered:

• 6-8 business days with standard shipping 

• 4-5 business days with expedited shipping

Delivery times depend on 

• Product availability

• Destination, 

• Courier availability

• Customs procedures 

• Circumstances out of our control

Orders that are placed and confirmed on business days are usually processed the same day, and orders placed on weeknds are processed on the next business day. 

Our business days are Monday through Friday, excluding public holidays and courier service holidays. 

Please note that processing time and delivery time are separate. The delivery time only starts after your order has been dispatched. 

Delivery times are estimates given by our trusted shipping partners. We strive to make sure these timelines are met smoothly. Delays can occur due to situations out of our control, like natural disasters, severe weather, lockdowns, customs delays, or shipping carrier disruptions.

Shipping Methods & Estimated Delivery Times

Available shipping methods and costs are displayed during checkout according to your location. 

Shipping Carriers

We work with trusted global courier partners to deliver orders, including:

• DHL

• FedEx

• UPS

• USPS (where applicable)

The courier used for your order may change depending on the selected shipping method, location, and delivery requirements. 

Warehouses & Dispatch

Orders are dispatched from our warehouse locations in the United States, United Kingdom, Canada, Australia, or other locations based on:

• Product availability.

• Customer delivery location.

• Operational requirements.

We select the suitable fulfilment location to ensure efficient delivery. 

International Shipping, Duties & Taxes

We ship worldwide to selected destinations. International delivery time depends on:

• Customs clearance.

• Local courier procedures.

• Import regulations.

• Unexpected delays.

Import duties, taxes, and customs fees are not included in the product price unless otherwise stated. Any customs duties, taxes, or import fees charged by your country are your responsibility. 

If you refuse to pay customs charges or decline the delivery, your order may be returned to us. If a refund is approved, it may only cover the cost of the product. Shipping fees, customs charges, and any return costs may not be refunded.

Please note, we do not deliver to PO Boxes, APO, FPO, or DPO addresses. Please provide a valid residential or business address when placing your order.

We may ask for additional information to verify your identity or payment before we process your order.

Some products may have extra shipping requirements due to the import rules of the destination country.

Order Tracking

• You will receive a tracking number via email once your order has been shipped. 

• You can then use the given tracking information to monitor your order’s whereabouts. 

• Please allow some time before tracking information becomes active. 

• Please reach out to us if you experience any issues with tracking information. 

Address Changes

Please make sure that you have provided correct shipping information before completing your order. 

If you have to change the delivery address after placing an order, contact us as soon as possible. 

A change of address may not be possible if your order has been dispatched or processed within 24 hours.  

Havrenn & Co. is not responsible for any delays or failed deliveries caused by incomplete or incorrect information provided by the customer. 

Shipping Issues

If your package is:

• Damaged during delivery.

• Lost in transit.

• Incorrectly delivered.

• Delayed beyond the expected timeframe.

Please contact our support team with your order details.

We will investigate the issue and work with relevant partners to offer assistance and appropriate resolution. 

If you are unavailable during delivery, please arrange for someone to receive the package or contact the courier directly to arrange another delivery attempt where possible. 

Nothing in our shipping & delivery policy affects your statutory rights under UK consumer law, including the rights given related to goods not delivered as agreed, being faulty or not as described. 

Returns & Exchanges

For information regarding returns, exchanges, and refunds, please refer to our Return & Exchange Policy.

Contact Us

If you have any questions regarding shipping or delivery, please contact our support team.

Email: support@havrenn.com
Phone: +1 346-654-2200