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Privacy Policy

Last Updated: 2026-08-04

At Havrenn & Co., your privacy is our priority, and we are fully committed to protecting the information you share with us. This privacy policy explains how we collect, use, store, and protect your personal data when you use our website, place an order, or contact us. The policy applies to customers using our UK website and is designed to comply with applicable UK data protection laws, including UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Continued use of our site and services implies that you acknowledge and agree with the practices outlined in this policy.

1. Information We Collect

When you visit our website or purchase any goods, we collect certain information including the following:

Personal and Contact Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

Order Information

  • Products purchased

  • Product sizes and preferences

  • Order history

  • Delivery information

  • Return and exchange details

Payment Information

  • Your payment details are processed by trusted third-party payment providers when you make a purchase. 

  • Note that Havrenn & Co. does not store your full credit or debit card details. That information is encrypted and processed directly through safe payment systems.

Technical Information

We may automatically collect certain technical information when you visit our website, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage information

  • Pages visited

  • Interaction with our website

This information is collected only to help us improve website performance, security, and your shopping experience. 

2. How We Collect Your Information

We collect your information through:

  • Information you provide when placing an order.

  • Information submitted when creating an account.

  • Customer service communications.

  • Reviews, feedback, and other content you submit.

  • Website technologies such as cookies and analytics tools.

  • Third-party services involved in payment and delivery.

3. How We Use Your Personal Information

We may use your information only for the following purposes:

Processing Orders

To:

  • Process and fulfil purchases.

  • Confirm orders.

  • Arrange delivery.

  • Handle returns, exchanges, and refunds.

  • Provide order updates.

Customer Support

To:

  • Respond to your queries 

  • Assist with product questions.

  • Resolve issues related to orders and services.

Website Improvement

To:

  • Improve functionality of our site. 

  • Understand customer preferences.

  • Produce better products and offer services.

  • Improve your shopping experience with us.

Security and Fraud Prevention

To:

  • Verify customer information.

  • Detect and prevent fraudulent activities. 

  • Protect our customers, website, and business.

Marketing Communications

With your consent, and where permitted by law, we may use your information to send: 

  • Product updates.

  • New collection announcements.

  • Special offers and promotions.

You can opt out of marketing emails at any time by following the unsubscribe instructions included in our emails. 

4. Legal Basis for Processing Your Information

Under UK GDPR, we process your personal information using the following legal bases:

Contractual Necessity

We process information necessary to:

  • Complete your purchase.

  • Deliver your order.

  • Provide customer support.

Legal Obligations

We may process your information to comply with legal requirements, including accounting, tax, and regulatory obligations. 

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, including:

  • Improving our products and services.

  • Maintaining website security.

  • Preventing fraud.

  • Managing customer relationships.

Consent

We ask for your consent, where required, for activities such as certain marketing communications and the use of non-essential cookies. You can withdraw your consent at any time.

5. Payment Security

  • Your payment information is transmitted through safe and secure systems using industry-standard encryption and security measures. 

  • Havrenn & Co. does not have access to or store your full payment card details. 

  • We are not responsible for third-party policies. Payment providers process your information according to their own privacy policies and security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to analyse and improve our site performance and your shopping experience. 

The cookies may be used for:

Essential Cookies

Some cookies are necessary for website operation, like:

  • Shopping cart functionality.

  • Checkout processes.

  • Account features.

Analytics Cookies

These help us understand how visitors use our website and improve performance.

Marketing Cookies

These may be used to provide relevant advertisements and measure marketing effectiveness.

You can disable cookies at any time through your browser settings. Please note that disabling certain cookies might affect website performance.

7. Sharing Your Information

We do not sell or rent your personal information. 

Your information may only be shared with trusted third parties to provide necessary services that include the following:

Payment Providers

  • Payment providers to offer secure processing and prevent fraud. 

  • Delivery partners that deliver your order. Only necessary information is provided. 

  • Website and technology providers to operate and maintain our business systems. 

  • Marketing and analytics providers to understand website performance and improve customer experience.

Legal and Regulatory Authorities

We might disclose your information if required by law or to protect our legal rights. 

Every third-party provider is expected to handle personal information safely and in accordance with applicable UK data protection requirements. 

8. International Data Transfers

Some of our service providers might process information outside the United Kingdom.

  • We take appropriate measures when your personal data is transferred internationally to ensure your information is protected under UK data protection laws. 

  • These actions may include approved contractual safeguards and other legally recognised transfer mechanisms. 

9. Data Retention

We only store your personal information for as long as necessary. 

Retention periods may depend on:

  • Legal and accounting requirements.

  • The purpose for which information was collected.

  • The need to resolve disputes or enforce agreements.

Your personal information will be deleted ot anonymised when the relevant retention period ends. 

10. Your Privacy Rights

Under UK GDPR, you may have the following rights regarding your personal information:

  • You have the right to access or request a copy of the personal information we hold about you. 

  • You have the right to request correction of any inaccurate or incomplete information. 

  • You have the right to request the deletion of your personal data where it’s legally applicable. 

  • You have the right to request limitation on the usage of your information in certain circumstances. 

  • You have the right to oppose any types of processing, including direct marketing. 

  • You can request your information in a commonly used electronic format when applicable. 

  • You can withdraw your consent at any time, only where processing is based on consent. 

  • Please contact us to exercise these rights using the details mentioned below. 

11. Marketing Communications

If you choose to receive marketing communications, we may send updates about:

  • New products.

  • Collections.

  • Promotions.

  • Brand updates.

You can opt out at any time by clicking the unsubscribe link in marketing emails or contacting us immediately. 

Please note that you may still receive essential service communications relating to your orders, such as confirmation emails, delivery updates, and customer service messages.

12. Customer Reviews and User Content

If you submit reviews, comments, photographs, or other content on our website or social media platforms, it will be displayed publicly. 

  • Please avoid sharing personal information that you do not want visible to others. 

  • We may use customer reviews and content submitted to our site to improve our services and promote our products. 

  • You can contact us any time if you wish to request removal of content you have submitted. 

13. Account Information

If you create an account with Havrenn & Co., you (the customer) are responsible for maintaining the confidentiality of your account login information. 

You can update certain information through your account settings or by reaching out to us. 

14. Security of Your Information

We take reasonable measures to keep your personal information safe from:

  • Unauthorised access.

  • Loss.

  • Misuse.

  • Alteration.

  • Disclosure.

Please note the fact that no method of internet transmission or electronic storage is 100% secure or reliable. We do not guarantee absolute security. 

15. Children's Privacy

Our website is not intended for children. 

  • We do not knowingly collect personal information from children with parental or guardian involvement. 

  • If you believe that a child has shared personal data with us, please contact us so we can take appropriate action. 

16. Third-Party Links

Our website may contain links to third-party websites or services. 

  • Note that we are not responsible for their privacy or practices, content, or security of external websites.

  • We recommend that you review the privacy policies of any third-party website you visit separately.

17. Changes to This Privacy Policy

  • We may update this privacy policy any time to reflect changes in our services, legal requirements, or business practices. 

  • Any updates will be published on this page with a revised “Last Updated” date. 

18. Complaints and Contact Information

If you have any concerns or queries related to this privacy policy or your personal information, you can reach out to us.