Shipping & Delivery
At Havrenn & Co., our goal is to ensure that your order reaches you smoothly and safely within a reasonable timeframe. This policy explains how we handle shipping & delivery and related processes.
Shipping Methods & Estimated Delivery Times
Delivery times can sometimes vary depending on your location and external factors.
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Free Standard Shipping | $0 | 6-8 business days |
| Expedited Shipping | $25 | 4-5 business days |
Please note that delivery timeframes may be affected due to unexpected factors including customs processing, public holidays, weather conditions or carrier delays.
Shipping Partners
We ship through trusted global courier partners, including:
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DHL
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FedEx
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UPS
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USPS (where applicable)
Order Tracking
Once your order is dispatched from our factory, you will receive a confirmation email from our end containing your tracking details.
You can use the given tracking information to monitor your shipment. Also, we recommend responding promptly to avoid delays if the courier contacts you regarding delivery.
Customs Duties & Taxes
International orders may include customs duties, import taxes, or other charges specified by your local authorities.
Please note these charges are not included in your order total and are your (the customer's) responsibility.
Delivery Delays
Delays may occur occasionally due to situations beyond our control. That includes:
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Customs clearance procedures
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Severe weather conditions
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Public holidays
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Carrier service disruptions
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Other unforeseen events
We appreciate your understanding and patience in such circumstances and will assist wherever possible.
Delivery Address
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Please make sure that your shipping details are correct and complete at checkout.
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We do not ship to PO Box, APO, or FPO addresses.
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Delivery issues may occur if an incorrect address is provided. If you notice an error after placing your order, please reach out to us as soon as possible.
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Note that changes might not be possible once the order has been processed for shipment
Delayed or Missing Deliveries
If your order has not arrived within the estimated delivery timeline, please contact our customer support team at support@havrenn.com.
We will review and investigate the reasons behind the delay, with the courier if needed, and keep you updated throughout the process. If your carrier confirms your parcel is lost in transit, then we will work with you to provide an appropriate resolution in line with our brand policies and applicable Australian consumer laws.
Damaged or Incorrect Orders
If your order arrives damaged or the item is incorrect, please reach out to us as soon as possible after delivery.
Please include your order number and clear photos or video of the item and packaging. We will review the issue promptly and assist you accordingly.
Multiple Orders and Shipments
If you place more than one order to the same address, we may combine them into a single shipment where appropriate.
In some cases, items within a single order may be shipped separately depending on product availability and logistics.
Order Changes and Cancellations
If you want to cancel your order or make changes to your order, contact us within 24 hours of placing it.
After 24 hours, your order might already be in the shipping process. Changes or cancellations may no longer be possible.
Contact Us
If you have any concerns or questions regarding shipping or your order, you can contact our support team. We are always happy to help and ensure your delivery experience is smooth.