Return & Exchange Policy

At Havrenn & Co., we aim to be your go-to brand where you feel confident about your choices and satisfied with your purchases. But we do get that sometimes unexpected situations can occur. This policy explains in detail when a return, exchange, or refund may be available. These policies are written in accordance with your rights under the Australian Consumer Law (ACL).

Note that this policy does not limit or replace any rights or remedies that you have under Australian consumer Law. 

Return Window

You can request a return within 30 days of receiving your order if the item meets the conditions outlined in this policy. 

Return Eligibility

To be eligible for a return, make sure:

• The item is unused and unworn. 

• It’s in its original condition. 

• All the original tags are still attached and have the same packaging, where applicable. 

• It’s free from stains, marks, pet hair, odours, or any signs of use. 

Once we receive the package back, we will inspect the item to check if it’s eligible before approving a refund ot any other available remedy. Returns or refunds that do not meet the above-outlined conditions may not be accepted. 

Change of Mind

We do not accept returns or offer refunds due to change of mind unless it’s required under the Australian Consumer Law. 

Please carefully check product descriptions, images, and the size chart before you place an order. If you have any queries before purchasing, please reach out to us. 

Faulty, Damaged, or Incorrect Items

In any case, if the item you receive is wrong, damaged, or a product with any manufacturing fault, please contact us within 30 days of delivery so we can compensate accordingly. Ensure that you include clear photo or video evidence of the issue. 

We will work with you to offer an appropriate solution once we have reviewed and confirmed your claim. This may include a replacement, exchange, refund, repair, or another suitable solution depending on the circumstances and your rights under the Australian Consumer Law. 

Sale and Clearance Items

• Sale and promotional items are eligible for return or exchange in accordance with this policy. Clearance items are only eligible for return or exchange if this is expressly stated on the product page or at the time of purchase. 

• If no such statement is provided, clearance items are final sale and cannot be returned or exchanged, unless required under the Australian Consumer Law.
  

Return Shipping

If your return has been approved under this policy, then you (the customer) are responsible for the cost of returning the item unless law requires otherwise. 

We recommend using a trusted, tracked shipping service, as we do not accept responsibility for returns that are lost or damaged in transit to us. 

Refunds

Once we receive and inspect the item, we will let you know whether your refund has been approved. 

Approved refunds will be issued to your original payment method. Note that it may take several business days before the funds appear in your account, depending on your payment provider. 

Please note that expedited shipping charges are not refundable.

Exchanges

If approved, we will arrange for the replacement item to be sent once the returned product has been inspected and accepted. 

Replacement of orders will depend on [product availability. If the requested item is unavailable, then we will discuss available, suitable options with you. 

Order Cancellations

You can cancel an order within 24 hours of placement. 

After this period, production, packing, or shipping may already have started, and we may not longer be able to cancel your order. 

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If your item has a major fault, then under Australian Consumer Law you can choose either a refund or a replacement. You may also be entitled to compensation for any reasonably foreseeable loss or damage. If the fault is not major, but the item does not meet acceptable quality standards, we will replace it.

Contact Us

If you have any concerns or questions about this policy or would like to request a return, please contact us.

Email: support@havrenn.com
Phone: +1 346-654-2200