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Privacy Policy

Last updated: 2026-06-24 

Welcome to Havrenn & Co. (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, store, use, and share your personal information when you visit our website or purchase goods from us. 

What Information We Collect

We collect your personal information that is necessary to provide our services and improve your shopping experience with us. 

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

Order & Transaction Details

  • Purchased items

  • Payment confirmation (processed via secure third-party providers)

  • Order history

  • Returns and exchanges information

Account Information (if applicable)

  • Your login credentials

  • Your preferences and saved items

Website Usage Information

  • Pages you viewed

  • Time you spent on our site

  • Your device, browser, and IP address

  • Cookies and tracking data

Customer Communications

  • Messages you sent to our support team

  • Your feedback, inquiries, and reviews

How We Collect Information

We collect your personal information when you:

  • Place an order

  • Create an account

  • Contact our customer support

  • Subscribe to our emails or SMS

  • Browse or interact with our website

Your information may automatically be collected using:

  • Cookies

  • Tracking pixels

  • Analytics tools

  • Third-party marketing tools

We may also receive information from:

  • Payment providers

  • Delivery and logistics partners

  • Marketing and advertising platforms

Why We Collect Your Information

We collect and use your information only to:

Order Fulfilment

  • Process and deliver your orders

  • Manage payments, refunds, and returns

  • Provide you with order updates

Customer Experience

  • Improve our website’s performance and usability

  • Personalise product recommendations for you

Communication & Marketing

  • Send you order updates and service messages

  • Share promotions, offers, and product updates (with consent where required)

  • Send you SMS and email marketing communications

Security & Fraud Prevention

  • Detect fraudulent transactions

  • Protect our website and customers

Legal Compliance

  • Comply with Australian laws and regulatory obligations

SMS Marketing & Cart Abandonment

We may collect your phone number, email address, and browsing behaviour to send:

  • Order confirmations

  • Shipping updates

  • Abandoned cart reminders

  • Promotional offers

We may use cookies and tracking tools to identify when:

  • Items are added to your cart but not purchased

  • A session ends without completing checkout

You can opt out of SM or marketing emails any time by clicking on “unsubscribe,” or you can also contact us directly. 

Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences

  • Enable shopping cart functionality

  • Analyse website traffic

  • Improve marketing relevance

You can disable cookies from your browser settings, but some features of the website may not function properly.

How We Share Your Information

We only share your personal information when necessary and only to: 

Service Providers

  • Payment processors

  • Shipping and delivery partners

  • IT and cloud service providers

  • Customer support tools

  • Marketing and analytics platforms
    Shopify

Legal Requirements

We may disclose your personal data if required by law, court order, or government authority.

Business Transfers

If Havrenn & Co. ever undergoes a merger, acquisition, or sale, your information may be shared as part of that process. Note that we do not sell your personal data. 

International Data Transfers

As a brand that serves global customers, your information may be transferred and stored outside Australia, including in the United States and other countries.

We assure you that any overseas recipients will handle your data with care and in accordance with applicable privacy standards. 

Data Security

We take strict measures to keep your personal information protected from any kind of: 

  • Misuse

  • Loss

  • Unauthorised access

  • Modification or disclosure

Our security measures include encryption, secure servers, and restricted access controls. 

Note that no online system is 100% secure, and we cannot guarantee absolute security. 

Data Retention

We keep your personal information only for as long as it's needed to:

  • Complete your order

  • Provide you with customer support 

  • Comply with legal and accounting obligations 

  • Resolve any disputes, if they occur

When your information is no longer required, we safely either delete or anonymise your information. 

Your Rights Under Australian Law

Under the Australian Privacy Principles (APPs), you have the right to:

  • Access your personal information that we have about you. 

  • Request a correction if you notice any inaccuracy.

  • Request deletion where it’s legally possible. 

  • Withdraw consent for marketing material.  

  • Make a privacy complaint 

You can exercise these rights by contacting us directly. 

Marketing Preferences

You may opt out of:

  • Email marketing

  • SMS marketing

  • Promotional communications

Non-promotional messages, like order updates, may still be sent to you.

Third-Party Links

Our website might contain third-party links. Note that we are not responsible for their privacy practices. We suggest you review their policies separately before you provide any personal information. 

Children’s Privacy

Our services are not for individuals under 16. We do not knowingly collect personal information from children. 

If you believe that a child has provided us with personal information, please contact us immediately. We will take immediate steps to investigate and delete such information from our systems.

Complaints & Contacting Us

If you have concerns or queries about how we handle your personal information, please contact us so we can resolve them.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date. If we make any significant updates, we will place a prominent notice on our homepage 14 days before the changes take effect.